While unified communications as a service (UCaaS) has the power to transform how your organization approaches collaboration and client engagement, it does come with its own security challenges. For example, implementing strict user access controls is a critical step to protecting your UCaaS tools. Similarly, ensuring your team’s file-sharing tools don’t open security vulnerabilities is something you need to do continually.
In this post, we’ll detail some critical UCaaS security strategies, so your team can be better prepared to respond to threats while still leveraging the full potential of their communication tools.
Perform Regular Audits
Policies for regularly conducting audits are at the core of securing any UCaaS platform. Your own internal security team, as well as your vendors, should be periodically performing comprehensive audits to uncover any potential security vulnerabilities and remediate them as quickly as possible.
At 42, Inc., we recommend holistic audits be conducted quarterly. Why so frequently? As your team’s collaboration tools are updated, the ways they use those tools can evolve, so you need policies in place to respond to those changes. For example, your organization’s instant messaging platform may add capabilities for real-time file sharing, and your security team needs to respond to any vulnerabilities that may cause.
