What are you looking for from your managed service provider (MSP)? Finding the right provider is all about asking the right questions.
For a small or medium-sized business, it’s easy to fall into the trap of thinking you can’t afford (or accommodate) a custom-tailored IT solution. It’s why so few smaller companies truly prioritize their technology; after all, if it’s just going to be an uphill struggle from the very beginning, why invest so much time and effort? That train of thought ultimately ends up compromising the security, performance, and growth of smaller companies. Even if you don’t have the same resources as some of the big guys, that doesn’t mean there isn’t an IT provider out there for you.
But how do you know which provider is capable of offering the managed IT services you need to reach your business goals? It goes beyond a cursory glance at their monthly fee—you need to extract all of the information you can out of an MSP before you decide to work with them full time. In this blog, we’ll talk about the questions you should be asking every potential vendor you meet with so you’re guaranteed to find an IT provider who makes the most sense for your needs.
What services are included with my contract?
You need to know what you’re getting into, right? Information technology can cover a number of areas, but confirming an MSP’s service offerings actually address your needs is critical. Don’t have a solid data backup plan in place? Disaster recovery and business continuity plans are a must. Looking to shore up your defenses against outside threats? Managed security is crucial. If the services they provide fit within your business model, great! Otherwise, it’s time to continue the search.
