You want to focus on running your business, knowing that a trusted technical partner is watching your back and is easily accessible whenever you have a question. Essential Care provides exactly that and more. It gives you the same level of expertise that very large companies demand, but right-sized for your business at a fraction of the cost. It is based on our network monitoring service that prevents most problems from developing in the first place, and reduces the time we need to fix issues that do come up. Instead of you discovering a computer problem on your own, calling your part-time IT person for help, and then waiting hours or days for resolution, we monitor and maintain your network for you and start working on a fix when our system automatically notifies us of a problem. In many cases, we can reduce downtime from hours or even days to minutes, so that you can continue to work productively.

How Essential Care Works

When you sign up for Essential Care, you’ll not only be assigned a dedicated client manager, but also have the support of our entire team. 42’s experienced IT administrators will provide you with the following services:

  • A review of your IT network, computer equipment, Internet services, and security infrastructure
  • Basic IT planning and advice on ways to improve and secure your IT infrastructure
  • 24/7 online monitoring of your network, including critical servers and applications, virus protection, security and backup systems, and your Internet and email services
  • Included hours of network troubleshooting and repair each month, with additional discounted block hours available as necessary
  • Assistance by phone, email, and the Web during standard business hours
  • Problem diagnosis and initial steps to resolution within minutes of discovery
  • Quarterly network performance reports with key metrics reviewed with you

Key Benefits of Essential Care

  • Peace of mind that professionals are monitoring your computer network for problems, security, and performance
  • Confidence that technical issues will be detected early and resolved promptly
  • Reduced risk due to greater network security
  • Controlled costs through a flat monthly fee
  • Higher levels of employee productivity through reduced downtime
  • Overall cost savings through regular monitoring and maintenance compared to expensive emergency service calls
  • Easy access to a team of business technology experts who have a breadth and depth of experience not available from individual freelancers or full-time employees

Contact Us

To learn more about Essential Care’s services and pricing, please contact us.

 
Is Essential Care
Right for you?

Essential Care may be a great fit if you...

  • Rely on a small but important computer network
  • Want peace of mind that technical problems will be resolved by professionals
  • Need to manage your IT spending carefully
Contact us to talk about your specific needs and goals.
 
Request a Consultation

To discuss your IT support needs or any of our programs, please call us at (888) 236-3638 or
Contact Us.

 
 
 
 
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